Privacy Policy

0. Published User Content

Any image, video, review, testimonial or content posted by users on any MVH platform — including our website, Facebook, Instagram, Google listings and online travel agents (Booking.com, MakeMyTrip, Airbnb, Goibibo and similar) — becomes publicly published content. Such content is not treated as personal data or personally identifiable information, and therefore does not fall under this Privacy Policy.

1. MVH as the Controller of Personal Data

MVH acts as the data controller for:

• Individuals visiting our website
• Guests making inquiries or reservations
• Users submitting forms, making payments or contacting us

1.1 Why we process personal information

We process data to:

• Fulfil guest bookings and provide hospitality services
• Comply with legal requirements (including Form C registration for foreign guests)
• Issue invoices, receipts, confirmations and communication updates
• Provide customer service and resolve issues
• Maintain property security and verify guest identity

1.2 Personal data we collect

Information you provide:

• Full name
• Phone number
• Email address
• Residential address
• ID details required for check-in
• Booking and inquiry information
• Payment and invoicing details

Information automatically collected:

• Cookies
• IP addresses
• Browser type and version
• Device identifiers
• Pages viewed and access timestamps

Cookies

Cookies are used for user authentication, preferences and settings, analytics and performance, and marketing campaign evaluation. You may disable cookies in your browser, but certain features of the site may not function correctly as a result.

1.3 Data retention

Personal data is stored for the duration of the stay or service; for as long as is required by tax laws, hospitality rules and security obligations; and for the period necessary to ensure safety and regulatory compliance. After this period, data is securely deleted or archived.

2. MVH as the Processor of Personal Data

MVH may provide storage space on its servers for users. Such stored information may include personal data of other individuals. In this context, MVH acts as the data processor and the user acts as the data controller.

MVH does not modify user data, disclose or share user data, or access user data unless legally required. Processing is limited strictly to secure storage and availability to the user.

3. Recipients and Processors

MVH does not sell or transfer personal data to third-party controllers. Personal data may be shared with trusted processors such as accounting service providers, IT and software maintenance providers, server hosting companies, payment gateway partners, email communication services, domain registration companies and social-login authentication services.

Data may also be shared with government authorities, law-enforcement and regulatory bodies only when required by law.

4. Rights of Data Subjects

Under applicable data-protection law (including the EU General Data Protection Regulation 2016/679 where it applies), users have the right to:

• Access their personal data
• Rectify inaccurate information
• Erase data (the "right to be forgotten")
• Restrict processing
• Object to processing
• Data portability
• File a complaint with a supervisory authority
• Be informed of corrections, erasure or data breaches
• Withdraw consent at any time

To exercise any of these rights, write to stayatmvh@gmail.com.

5. Withdrawal of Consent

Users may withdraw consent at any time by writing to stayatmvh@gmail.com. Withdrawal will not affect the validity of data processed before the withdrawal.

6. Updates to This Policy

MVH may update this Privacy Policy from time to time. Revised versions will be published on this website with a new effective date.

7. Contact